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CF can not Connect To Mail Server

7 Message(s) by 5 Author(s) originally posted in server admin


From: BD Hokie Date:   Wednesday, October 24, 2007
I have been running ColdFusion 8 since release and generally no problems. Now, it can not
connect to our mail server and there appears to be no reason. Here's the setup:
We have ColdFusion 8 Standard on Win 2003 server. The same box runs SmarterMail 4.3.

When I try to verify connection settings in ColdFusion Administrator, it fails, using
all of the same settings that worked 2 hours ago. I have tried restarting the ColdFusion
service and that did not help.

Any ideas are much appreciated!


From: Adam Cameron Date:   Wednesday, October 24, 2007
it fails, using
all of the same settings that worked 2 hours ago.



Something has changed in your config.

It might not have been you who changed it, so ask around.

THis sort of thing does not just "stop working", without intervention of
some description.

Have you checked your SMTP server is responsive?

Have you given the system a reboot (it is Windows after all, so this is
almost the first troubleshooting step).

Is you mail server set to relay email for the ColdFusion server? (NB: don't set
an OPEN relay. That'd be bad).

Have your relay settings, or login creds changed?

Has anyone been fiddling with your firewall or port filters or anything?

Have you asked your mail admin what they've been doing?

There's real ly a lot of things you could investigate and report back on, I
think.

--
Adam


From: ke4pym Date:   Thursday, October 25, 2007
Are you running McAfee? It has an option to block outbound port 25 traffic. And it likes to turn itself on from time-to-time without being asked.


From: CFMXPrGrmR Date:   Thursday, October 25, 2007
Try pinging your mail server from the system you have ColdFusion on. That's a start to see if it's ColdFusion or a firewall/network/IP problem.


From: BD Hokie Date:   Thursday, October 25, 2007
Thanks for your questions and suggestions.

Adam, since I control both ColdFusion and the mail server I can say nothing has
changed. We're not an open relay. The problem isn't consistent. Yes, we have
rebooted the server and that works...for a while. Then it stops again. That's
what's so interesting/frustrating!

We're running a dedicated server at a hosted facility, so one good question is
whether anything has changed on the network, which I'm investigating.

ke4pym, good question on the firewall, but best I can tell port 25 is open and
working for other connections.

I'm leaning toward this being a mail server issue , possibly aggravated by the
way ColdFusion sends mail to the server (since other servers have no problem). Still
digging and I will report anything else I find should it help anyone else.


From: Kalgash Date:   Thursday, October 25, 2007
I ran into the same thing on several servers this morning. They are running ColdFusion
Ent 7.x fully patched. The config included both standalone and JRun4 clusters
on Windows 2003 Server w/SP2.

It'd error out trying to close the pop3 connection from our mailserver.
This resulted in no mail being delivered. You can ensure that your pop3
settings are good by adding debug=yes to your CFPOP config and then examining
the server-out.log file

JAVA 6 Update 3 was the culprit in our case. It was accidentally installed and
resulted in no other apparent issues. Do an uninstall and restart your
instance(s) and you should be good to go. We were.

Enojy.

Joshua Cook
IT Administrator
Zoom Airlines.


From: ke4pym Date:   Friday, October 26, 2007
Cold Fusion 6 and 7 had this nasty habit of having the mail handler sub-process
dying from time-to-time. But that was rumored to be fixed in 8.

Can you telnet to port 25 on mail.yourdomain.com from the Cold Fusion server
when ColdFusion isn't able to send mail?

Try it. And if you get connected, issue a command like "helo cnn.com". That
should illicit a response from the SMTP server. That'll tell you REAL quick if
it is ColdFusion dying or a plug in the pipe on port 25.

FWIW, pinging the mail server won't tell you if something else is blocking the
connection to the mail server.



Next Message: Cold Fusion 8 Service unable to restart


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